Questions, answered before the counter.

Everything renters ask us most, grouped by topic. Cannot find yours? The crew answers texts from 7 am to 11 pm.

Getaway guest experience agent smiling with a headset

Booking and payment

Yes. Your quote includes the daily rate, Florida rental surcharge, sales tax and any extras you pick. The only things that can change it are optional add-ons at pickup, tolls at cost and fuel if you return it below the level you received it.

Pay-later reservations cancel free up to 24 hours before pickup. Prepaid reservations save 10 percent and refund in full up to 72 hours before pickup, minus a $25 fee after that.

Yes for everyday cars with a $400 hold, a return flight itinerary and a card in the driver's name. Exotics require a major credit card.

Drivers and requirements

21 for most cars, with a $19 per day young driver fee from 21 to 24. Drivers must be 25 or older for exotics and the BMW 430i.

Yes. Bring your home country license and passport. If your license is not in the Roman alphabet, bring an International Driving Permit too.

Spouses and domestic partners are free. Other additional drivers are $12 per day, capped at $84 per rental.

Insurance and protection

No. Many personal auto policies and premium credit cards cover rentals. If yours does not, our Standard plan is $16 per day with a $1,000 deductible, and Full Coverage is $24 per day with zero deductible.

Florida minimum liability is included on every rental. Supplemental liability up to $1 million is available for $14 per day.

Tolls, fuel and charging

Every car has a SunPass transponder. You pay only the tolls you use, at the SunPass rate, with no daily admin fee. Most Miami visitors spend $6 to $18 on tolls for a week.

Full to full for gas cars. Prepaid fuel is available at the posted local pump price. EVs go out at 90 percent and should come back above 20 percent.

Pickup and return

Yes. One-way returns between any of our Miami-Dade and Broward spots are free. Orlando and Tampa partner drop-offs start at $149.

There is a 59 minute grace period. After that we charge an hourly rate up to one extra day.

Hotel, home and office delivery runs from $25 each way between Miami Beach and Coral Gables. Exotic deliveries in Miami-Dade are included.

Ready when you are.

Pay-later bookings cancel free up to 24 hours before pickup, so you can lock a car in now.

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